Terms of Sale and Website Use

1. Who we are and scope

XFabro is the trading brand used on this website by Yuhe Intelligent Manufacturing Technology (Shenzhen) Co., Ltd. ("XFabro," "we," "us," or "our"), located at Room 302, Building 4, Jinyuda Industrial Park, No. 68 Guangshen Road (Shajing Section), Baoan District, Shenzhen, Guangdong, China.

We provide quoting, engineering coordination, CNC machining, 3D printing, sheet-metal fabrication, injection molding, vacuum casting, tooling, and related custom manufacturing services. These Terms apply to website access, accounts, quotes, and orders unless a signed written agreement expressly states otherwise.

2. Eligibility and customer status

You must be legally capable of entering a contract and, if acting for an organization, authorized to bind it. The Services are primarily intended for business customers and adults.

A "Consumer" is an individual acting mainly outside a trade, business, craft, or profession. If you are a Consumer in the European Economic Area, United Kingdom, United States, or another jurisdiction with mandatory consumer protections, nothing in these Terms excludes or restricts those protections.

3. Quotes, orders, and contract formation

A website estimate or automated quote is informational until we complete any necessary manufacturability, material, compliance, and capacity review. A quote remains valid for the period stated in it and may be corrected before order acceptance if it contains an obvious error.

Your order is an offer to purchase the identified products or services. A binding contract is formed only when we send an order acceptance or begin authorized production, whichever occurs first. We may reject an order for technical infeasibility, capacity limits, pricing errors, failed payment or credit checks, legal or trade restrictions, safety concerns, or suspected infringement.

The contract consists of the accepted quote, order confirmation, these Terms, and any signed project-specific agreement. In case of conflict, a signed project-specific agreement controls, followed by the order confirmation, accepted quote, and these Terms.

4. Customer specifications and files

You are responsible for the accuracy, completeness, dimensions, units, tolerances, materials, finishes, quantities, performance requirements, and intended use stated in your drawings, CAD files, BOMs, and instructions. Tell us in writing about controlled tolerances, special processes, certifications, cleanliness, packaging, or regulatory requirements before ordering.

If files conflict, we may pause work and request clarification. If you authorize us to proceed without clarification, the priority stated in the accepted quote or order confirmation applies. DFM feedback is manufacturing guidance, not product-design, safety, regulatory, or fitness certification.

You represent that you own or have permission to use and provide all submitted content. You grant us and our approved manufacturing and service providers a limited license to use it only as needed to quote, manufacture, inspect, deliver, support, and keep legally required records for your order.

5. Changes, cancellation, and withdrawal

Request changes or cancellation as soon as possible. Before acceptance, you may withdraw an order without charge. After acceptance, feasibility and charges depend on work completed, committed materials, tooling, supplier costs, and production status. We will explain any non-refundable amount before processing an agreed change or cancellation where reasonably practicable.

Most XFabro products are non-prefabricated goods made to customer specifications or clearly personalized. Where the applicable EU or UK consumer-law exception for bespoke goods applies, the usual distance-contract withdrawal right does not apply once the custom order is accepted. This exception does not affect rights relating to products that are faulty, damaged, or not as agreed.

If a Consumer purchases a standard, non-custom item and a statutory withdrawal right applies, the Consumer may notify us within the legally prescribed period, including the 14-day period generally applicable to eligible EU distance sales. We will provide the return instructions and any legally required refund. Mandatory local cancellation rights always prevail.

6. Prices, payment, taxes, and duties

Prices, currency, payment schedule, freight, and included services are stated in the quote or order confirmation. Unless stated otherwise, prices exclude sales, use, value-added, import, customs, withholding, and similar taxes or charges.

You must provide accurate billing information and pay by the stated due date. We may suspend work or delivery for overdue amounts. Approved credit terms apply only in writing. Consumers will not be charged undisclosed mandatory fees, and no payment term limits a non-waivable statutory right.

7. Manufacturing and production

Lead times are estimates unless expressly guaranteed in writing. We may use qualified affiliates and manufacturing partners under confidentiality and quality obligations. We will not make a material substitution affecting the agreed form, fit, function, material, finish, or certification without your approval.

Reasonable variations inherent in the agreed manufacturing process are acceptable within the tolerances and acceptance criteria in the contract. Unless expressly included, samples, first articles, inspection reports, material certificates, regulatory validation, and special testing are additional services.

8. Delivery, risk, and title

Delivery dates are estimates based on information available at acceptance. Shipping terms, carrier, destination, and any applicable Incoterm are stated in the order confirmation. If no Incoterm is stated, risk passes when the products are delivered to the named destination, except where mandatory law provides otherwise. Title passes after full payment.

You are responsible for accurate delivery information and lawful importation. The importer of record identified in the order is responsible for permits, customs clearance, duties, and local taxes. Inspect external packaging promptly and document visible transport damage with the carrier and us.

9. Inspection and nonconforming products

Business customers must inspect products promptly and notify us in writing of an alleged shortage, damage, or nonconformity within 10 business days after delivery, or promptly after discovering a latent defect. Include the order number, affected quantity, description, measurements or evidence, and photographs where relevant.

Do not return or rework products without authorization. If we confirm a nonconformity for which we are responsible, we may, as appropriate, repair, remake, replace, credit, or refund the affected products. These procedures do not shorten or remove any mandatory Consumer remedy or legal guarantee.

10. Warranties and consumer guarantees

We warrant that products will materially conform to the accepted specifications at delivery and that services will be performed with reasonable care and skill. This warranty does not cover defects caused by inaccurate customer specifications, unsuitable design, misuse, improper storage or assembly, unauthorized modification, normal wear, or use outside the disclosed application.

For business customers, and to the maximum extent permitted by law, the express warranties in the contract replace other implied warranties, including merchantability and fitness for a particular purpose. For Consumers, statutory conformity rights, remedies, and legal guarantees—including any applicable EU minimum legal guarantee—remain fully available.

You are responsible for validating the final design and determining whether products are suitable and lawfully certified for safety-critical, medical, aerospace, automotive, food-contact, electrical, or other regulated applications unless we expressly agree in writing to perform that validation or certification.

11. Intellectual property

You retain ownership of your drawings, CAD files, trademarks, and other submitted content. Ownership of physical products transfers as stated in Section 8, but does not transfer our or our suppliers' pre-existing software, manufacturing methods, fixtures, know-how, processes, or other background intellectual property.

Unless otherwise agreed in writing, tooling ownership, storage, maintenance, and disposal are governed by the quote or tooling agreement. We will not use your name, logo, or confidential project images for marketing without permission.

12. Confidentiality

Each party will protect the other party's non-public technical, commercial, and business information using at least reasonable care and use it only to perform or receive the Services. We may disclose information to personnel, affiliates, and approved service providers who need it and are subject to confidentiality duties.

Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A legally compelled disclosure may be made after notice where legally permitted. A separately signed NDA controls if it conflicts with this section.

13. Prohibited uses and trade compliance

You must not submit unlawful, infringing, deceptive, dangerous, or malicious content; interfere with the Site; misuse another account; or use the Services to violate sanctions, export controls, customs rules, anti-bribery laws, or other applicable laws of China, the European Union, the United Kingdom, the United States, or the destination country.

You must disclose controlled end uses, end users, destinations, and licensing requirements. You may not order products for prohibited weapons, sanctioned parties or territories, or unlawful surveillance or human-rights abuses. We may conduct screening, request supporting information, refuse or suspend an order, and cooperate with lawful authorities.

14. Website and account use

Keep account credentials confidential and notify us promptly of suspected unauthorized use. Website content is provided for general information and may change. You may not scrape, reverse engineer, introduce malware, bypass security controls, or use the Site in a way that disrupts others or infringes rights.

The Site uses first-party operational and security monitoring to record page performance, technical errors, and interactions with Site controls. The categories recorded, purposes, browser-storage use, exclusions, and applicable privacy choices are described in our Privacy Notice.

We may temporarily restrict the Site for maintenance, security, legal compliance, or events outside our reasonable control. Links to third-party services are provided for convenience; their separate terms and privacy notices apply.

15. Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, breach of confidentiality or intellectual-property obligations where such liability cannot be limited, or any other liability that applicable law does not permit us to exclude or limit.

For business customers, to the maximum extent permitted by law: neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profit, revenue, business, opportunity, goodwill, or data; and our aggregate liability arising from an order will not exceed the amount paid or payable for the affected order. This paragraph does not limit payment obligations or the liabilities expressly excluded from limitation above.

Consumer liability and remedies are governed by mandatory applicable law. No limitation in these Terms reduces a Consumer's non-waivable statutory rights.

16. Business-customer indemnity

A business customer will defend and indemnify us and our approved providers against third-party claims, penalties, and reasonable costs arising from customer content that infringes rights, unlawful specifications or intended uses, undisclosed export restrictions, or the customer's material breach of Section 13. This section does not apply to the extent a claim results from our breach, negligence, or willful misconduct, and does not apply to Consumers where prohibited by law.

17. Force majeure, suspension, and termination

Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, epidemic restrictions, war, civil disturbance, government action, sanctions, cyber incidents despite reasonable safeguards, transport interruption, utility failure, or material shortages. The affected party will take reasonable steps to reduce delay and notify the other party.

We may suspend or terminate access or an order for material breach, non-payment, security risk, unlawful activity, or trade-compliance concerns. Where practicable, we will give notice and an opportunity to cure. Termination does not affect accrued rights, payment for completed work and committed non-cancellable costs, or provisions intended to survive.

18. General terms, law, disputes, and contact

If part of these Terms is unenforceable, the remainder continues in effect. Delay in enforcing a right is not a waiver. You may not assign an order without our written consent; we may assign it as part of a reorganization or business transfer if this does not reduce a Consumer's rights.

For business customers, the contract is governed by the laws of the People's Republic of China, excluding conflict-of-law rules, and disputes not resolved through good-faith negotiation are subject to the competent courts in Shenzhen, China.

For Consumers, this choice of law and forum does not deprive you of mandatory protections or access to courts available under the law of your habitual residence. You may also use any government consumer complaint or dispute-resolution channel available to you under applicable law.

We may update these Terms prospectively. The version accepted for an order governs that order unless a change is required by law or agreed with you. Material website-use changes will be identified by the updated date.

Questions or legal notices may be sent through our Contact page or to support@xfabro.com. Postal notices may be sent to Yuhe Intelligent Manufacturing Technology (Shenzhen) Co., Ltd. at the address in Section 1.